There was a need to modernise the way in which Councillors work to manage their casework from their constituents and be able to provide their role and function of ward Councillors.There were disparate solutions, often from different providers that either did not fulfill what was originally intended or were not user friendly or scalable. The Councillors wanted an easy to use system, remotely accessible and be able to manage, with their staff, the casework but also be able to produce reports and statistics to develop policies for change.
Lycodia provided the project management experience to engage Councillors, external vendors and subcontractors to deliver an externally hosted web based solution and ensured support across the project including design, development and testing.
It was important to engage key stakeholders including Councillors, Democratic Services, Officers, vendors and IT suppliers to deliver a product which met expectations and delivered on time and budget. The product delivered increased usage by Councillors, delivered a better experience as well as achieving efficiency gains. This was delivered successfully to a major London Borough.
Councils are under pressure in reducing their accommodation and consolidate their backoffice functions while reaching out to community contact centres. This creates an opportunity to reduce accommodation costs and leverage remote working and flexible working.
A London borough wanted to move into new ways of working and seek to develop a pilot project to look at technology, accommodation strategy, change and reengineer processes to deliver against key efficiency savings.
We delivered a key project for Lambeth Council and achieved it objectives which made key efficiency savings.
This project went on to come runner up at the LGC Awards 2008 being named as ‘Highly Commended’.
Delivering efficiencies and improving the service were key priorities along with the technology that underpined many of the departmental functions to enable this. A local authority department needed to improve considerably and change significantly. There was low staff morale and systems did not produce the information needed to deliver against performance management and show how the department was run. In addition, the number of administrative staff far exceeded what was expected and there needed to be a significant change in culture and direction. A focus on customers, staff and efficiency was needed with radical change looking at Shared Services as an option.
Lycodia put together and implemented a programme of change covering performance management, technology projects, strategy, communications and culture change along with business process review and organisational change. We engaged staff and recruited project managers from within the department as well as team members to support and drive this change.The result was we saved the department over £400K in real savings, reduce the spend in procurement of IT spend as well as improve the productivity and culture of the staff. Overall, it gave the department a new direction and together with the Strategic Director was able to accelerate this change.
A programme map showing the milestones and deliverables for some of the aspect can be found here.
The Council as a whole was undergoing significant change to deliver on the modernisation initiatives and move into a new office environment. Planning and Transport saw this as an opportunity to enhance and re-deliver the service of planning services, building control and transport planning differently. It also recognised that there were significant risks and challenges to do this effectively without effective support and leader-ship. It engaged Lycodia to provide the expertise and knowledge to ensure the service made these changes to provide business continuity whilst changing the division to adopt modernisation.
Gary Rice, Head of Development Management at Southwark Council, “The expertise brought by Lycodia enabled the Division to move effectively to modern ways of working while maintaining business continuity as well as provide the leadership and accelerate us to making key improvements on how we deliver our services.”
For a full case study please click here to download the Planning and Transport Business.(Requires Adobe Reader click here to download adobe reader).